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Access, Delivery & Returns


DELIVERY:

Delivery will only be made to addresses within the UK unless otherwise arranged with our sales team prior to placing an order. It is your responsibility to accept delivery at your specified address.

Renelle Pettitt Ltd. will ship goods once our account has been credited with the full invoice amount. Earlier shipping is not usually possible since the shipping date depends on suppliers and manufacturers. for specific shipping times please contact us for more info.

Renelle Pettitt Ltd. does not assume any sourcing risk and is only obliged to ship from existing stock or from stock ordered from suppliers. Renelle Pettitt Ltd. has no liability to you in the event that its obligations to ship products to you ceases to exist when, Renelle Pettitt Ltd., through no fault of its own, does not receive goods in full or on time from suppliers, (provided always that Renelle Pettitt Ltd. has informed customers as soon as reasonably practicable of the failure of its supplier and/or and has not explicitly agreed a separate sourcing risk). In such circumstances any payments made by you will be refunded.

In cases of force majeure (as subsequently described), shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, energy (or resource) scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other unforeseeable business complications for which Renelle Pettitt Ltd. cannot be held responsible. Renelle Pettitt Ltd. will inform you of the starting (and ending) point of such shipping impediments as soon as reasonably practicable.

Renelle Pettitt Ltd. reserves the right to cancel any contract with you if delivery fails three times through your fault. Payments already made will be refunded. Renelle Pettitt Ltd. reserves the right to charge you for additional costs that it may incur due to failed deliveries. If your goods remain at our warehouse for more than four weeks, during which time you fail to accept delivery/redelivery (despite Renelle Pettitt Ltd. having contacted you to do so), you may incur a storage charge. We also reserve the right to cancel your order and retain up to 50% of you order value

Renelle Pettitt Ltd. asks you to immediately inform the deliverer/carrier and Renelle Pettitt Ltd. about obvious damage to your order during transit. Doing so has no influence on your rights but will help Renelle Pettitt Ltd. to make its own claims against the supplier of goods to Renelle Pettitt Ltd. or our delivery agent.


ACCESS AND DELIVERY COSTS:

Most of our products will be FREE delivery within the UK unless notified. For large items such as furniture, please request an access check to ensure we can get the product into the property. We only deliver through a ground floor or basement entrance and go up to a second floor level. We cannot deliver above this level unless there is suitable lift access. If you require a special delivery, any extra charges are to be paid by you, the customer. We sell some large and heavy products that on health and safety grounds require more than a two man delivery – we will call you to advise you of any extra cost involved in delivering before your order is processed.


RETURNS:

We hope you are happy with your purchase however if you are not please note the following terms.

If you have any fault due to poor manufacture we will repair or replace your furniture at no cost to you. We will only replace like for like, you cannot change any of the sizes, finishes etc. This guarantee excludes normal wear and tear. Changes can be made at an extra cost, please request a quotation.

We reserve the right of discretion, to accept/or refuse the return of any goods supplied.

It is your resposibility to ensure that all goods returned are properly packed and returned in good condition. Damaged goods cannot be accepted for credit.

If you return the goods and upon examination we find that there is a discrepancy in the reason stated why you returned the goods then we reserve the right to refuse the credit.

If a fault is discovered after the goods have been exported out of the UK by you, it is your responsibility to return the goods to the UK at your cost for inspection. If a repair or replacement is produced by us we will only deliver the goods to a UK destination. If you then wish for the goods to be exported, it will be your responsibility to do this at your cost.

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