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CUSTOMER SERVICE
M: +44 (0)790 846 6631
T: +44 (0)207 060 6224

info@renellepettitt.com

Monday to Friday 9.00 to 17.00

Saturday 12.0 to 16.00

MY ORDER AND PRODUCT

The delivery time will vary depending on the location and product. For more information on this please contact us at: info@renellepettitt.com

Yes, If you would like to provide your own fabric please let your sales consultant aware of this.

All of our furniture is completely bespoke therefor you can make all the changes you would like e.g. wood colour, finish, fabric, shape of product. For more information on our bespoke furniture please contact us at: info@renellepettitt.com

DELIVERY INFORMATION

Yes, we deliver worldwide for more information on this contact us at: info@renellepettitt.com where someone fro your sales team can give you more information on the delivery for your desired location.

Shipping costs vary depending on the location and product. For more information on this please contact us at: info@renellepettitt.com

Once placing an order with one of our sales representatives, you will fully be informed of all of the stages of your order from manufacturing to delivery times and dates.

We are able to offer a weekend delivery service with a surcharge to our weekday delivery rate. For more information on our weekend delivery service please contact: info@renellepettitt.com

LEAD TIMES

Most of our pieces are beautifully hand crafted in the UK and have a lead time of 2-6 weeks. Our other products and bespoke designs sourced from around the world vary with lead times, please contact us if you have any queries about a specific products lead time.

Worldwide, depending on the location and product delivery charges apply.

We hope you are happy with your purchase however if you are not please note the following terms.

If you have any fault due to poor manufacture, we will repair or replace your furniture at no cost to you. We will only replace like for like, you cannot change any of the sizes, finishes etc. This guarantee excludes normal wear and tear. Changes can be made at an extra cost, please request a quotation.

We reserve the right of discretion, to accept/or refuse the return of any goods supplied.

It is your responsibility to ensure that all goods returned are properly packed and returned in good condition. Damaged goods cannot be accepted for credit.

If you return the goods and upon examination, we find that there is a discrepancy in the reason stated why you returned the goods then we reserve the right to refuse the credit.

If a fault is discovered after the goods have been exported out of the UK by you, it is your responsibility to return the goods to the UK at your cost for inspection. If a repair or replacement is produced by us we will only deliver the goods to a UK destination. If you then wish for the goods to be exported, it will be your responsibility to do this at your cost.

DISCLAIMER

Some silks and velvets made from cotton and silk can be marked by the slightest touch. As all our soft furnishings & furniture is handmade, the handling of fabric is unavoidable and therefore we cannot accept any responsibility or liability for the condition of these fabrics when used during manufacture.

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